Employee Performance Support Systems
Likely to be the most direct way of increasing user productivity with application software, Employee Performance Support Systems are an ingenious way of directly assisting users at the moment of need.
Almost without exception, users will face situations where they do not know how to handle a particular situation in their role - this may be technically related to their software systems or perhaps related to business policies and procedures.
EPSS systems deliver both business and application assistance right at the moment of need.